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Refund Policy

At Haven Living Co., we want you to love your purchase. If for any reason you are not completely satisfied with your purchase, we accept returns and provide refunds under the following conditions:  

Returns and Refunds 

  • You may request a return and refund within 30 days of delivery 

  • Items must be unused, in their original condition, and with all packaging intact 

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How to return an item

  1. Contact our customer service team at [info@havenlivingco.com.au] to initiate a return

  2. Provide your order number and reason for return

  3. Our team will get back to you with instructions on how to return your item

Refund Process 

  • Once we receive and inspect the returned item, your refund will be processed to your original payment method

  • Please allow 5-10 business days for the refund to appear in your account 

Shipping Costs

  • Original shipping costs are non-refundable 

  • Customers are responsible for the cost of the return shipping unless the item is faulty or incorrect

Faulty or incorrect items

  • If your item arrives damaged, defective or incorrect, please contact us immediately 

  • We will provide a full refund or replacement, including any shipping costs

Contact Us

For questions or to start a return, please contact us at: ​

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We value your satisfaction and strive to make your shopping experience with Haven Living Co. as seamless as possible. 

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