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Terms & Conditions

Last updated: 19.10.2025

Welcome to Haven Living Co. By accessing or purchasing from our website, you agree to comply with the following terms and conditions. Please read them carefully before using our services. 

General Information

Haven Living Co. is an online home décor store. By accessing our site or placing an order you confirm that you are at least 18 years old (or have parental/guardian consent) and have legal authority to enter into these terms. 

Products and Discriptions

  • We make every effort to display our products as accurately as possible. However, colours, textures and finishes may vary slightly depending on screen settings and manufacturing processes. 

  • All items are subject to availability. We reserve the right to discontinue or update products at any time without notice.​

 

Pricing and Payments

  • All prices are listed in [AUD] and include GST where applicable 

  • Prices may change without notice but will not affect confirmed orders

  • Payments must be made in full at checkout. We accept: Visa, MasterCard, Amex, PayPal, Apple Pay and Google Pay

  • By providing payment details, you confirm that you are authorised to use the chosen payment method 

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Orders and Acceptance 

  • Once an order is placed, you will receive a confirmation email. This does not constitute acceptance of your order. 

  • We reserve the right to refuse, cancel or limit any order if: 

    • The product is unavailable, ​

    • Pricing or product details are incorrect,

    • Fraudulent or unauthorised activity is suspected 

 

Shipping and Delivery

  • Shipping options and costs are calculated at checkout 

  • Estimated delivery times are provided as a guide only and may vary due to courier delays or other factors beyond our control 

  • Haven Living Co. is not liable for delays once the order has been dispatched

 

Returns and Refunds 

  • We want you to love your purchase. If you are not satisfied please view our Returns Policy 

  • Items must be returned in original condition within 30 days of delivery, unless faulty or damaged

 

Intellectual Property 

  • All content on our site including text, images, designs and logos, is owned by Haven Living Co. 

  • You may not copy, reproduce, or distribute our content without written consent 

 

Limitation of Liability 

  • Haven Living Co. is not liable for any indirect, incidental, or consequential damaged resulting from the use of our site or products

  • Our total liability for any claim related to your use of our services shall not exceed the total amount paid for your order 

 

Privacy

The use of our site is also governed by our Privacy Policy, which explains how we collect, use and protect your personal data. 

 

Changes to our terms

We may update these terms from time to time. Changes will be effective immediately once posted on our site. Your continued use of our services constitutes acceptance of the updated terms. 

 

Contact Us

If you have any questions regarding these terms and conditions, please contact us at: 

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