Shipping Policy
At Haven Living Co., we want your home décor items to reach you safely, quickly, and at a fair cost. Below is a guide to our shipping options and rates.
Shipping rates (weight based)
0.25 - 0.5 kg ($6.95)
0.5 - 1.0 kg ($7.95)
1.0 - 3.0 kg ($9.95)
3.0 - 5.0 kg ($11.95)
5.0 - 10 kg ($30.00)
10 - 20 kg ($40.00)
Shipping costs are automatically calculated at checkout based on the total weight of your order.
Express Shipping
Express shipping typically delivers within 2–5 business days.
0 - 0.25 kg ($12.70)
0.25 - 0.5 kg ($15.25)
0.5 - 1.0 kg ($18.75)
1.0 - 3.0 kg ($22.80)
3.0 - 5.0 kg ($28.50)
5.0 - 10 kg ($50.00)
10 - 20 kg ($60.00)
Processing and Delivery Times
-
Processing time: 1-3 business days
-
Standard shipping: 5-10 business days
-
Express shipping: 2-5 business days
Delivery times are estimates and may vary due to public holidays, weather, or courier delays.
Tracking Your Order
After your order is shipped, you will receive a tracking number via email to monitor your delivery.
Shipping Restrictions
We currently ship within Australia only. International shipping is not available at this time.
Damaged or Lost Items
If your items arrive damaged or do not arrive, please contact us within 7 days of delivery at info@havenliving.com.au. We will resolve the issue promptly.